WARRANTY INFORMATION

Luvisi Care Instructions

All Luvisi products should be cleaned w/non abrasive materials.

When your order is received, please carefully unwrap and examine each piece to check for any damage that may have occurred during shipping. If damaged, please keep all original packaging- this will be needed to meet UPS Claims guidelines.

Lighting Warranty

One-year warranty:

Our hand-blown lighting is warranted against defect for 1 year from the date of purchase. If your light breaks or cracks, it will be replaced at no charge (shipping not included), providing the below has been followed. Chips in the glass do not apply to this warranty.

Sink Warranty

Luvisi Sinks are all Vessel-Mount sinks; designed to be set on a counter top. Each piece is hand sculpted and needs special care for installation. A licensed plumber w/experience installing Vessel-Mount sinks is recommended.

One-year warranty:

Every hand-blown sink is warranted against defect for 1 year from the date of purchase. If your sink breaks or cracks, it will be replaced at no charge (shipping not included), providing the bellow has been followed. Chips in the glass do not apply to this warranty.

Not Covered by Warranty

Thermal Shock - temperature change of greater than 70 degrees Fahrenheit between temperature of sink and water. All glass sinks are susceptible to thermal shock. To prevent cracking, set your water heater to an energy saving temperature between120° and 130°.

Misuse - heavy objects dropped into the sink or any heavy impact before or after installation may result in breakage.

Improper Installation - over-tightinening of drain assembly, insufficient support of sink, installing any drains assembly that holds water, or using a drain that does not seat sufficiently.

Things to keep in mind

Heavy items stored above the sink, such as a medicine cabinet.

Using sink for shaving where the sink is filled with hot water or running hot water constantly may also cause thermal shock.

New construction where indoor temperature is unregulated may lead to thermal shock.

Instructions for Installation

The vessel must be supported. We recommend the hole that the sink sits in on the countertop be at least 2" in diameter.

A small silicone seal should be used between sink and countertop so that the countertop does not scratch or cut into the glass bowl. This also will ensure a snug fit and no movement of the sink after installation.

Drain assemblies must be of a type that do not hold water and must be hand tightened. Use silicone instead of plumbers putty, if needed; we recommend crystal clear silicone or polyurethane sealers.

 

 

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